FAQ

• via the contact us form
• by phone : +33 (0) 5 62 20 70 01 from Monday to Friday from 9am to 12pm and from 2pm to 5pm.

We are closed on Saturdays, Sundays and public holidays.

We recommend it, as it is the best way to see the colour and to know if it will suit your interior.

To receive samples, go to the product sheet you are interested in, click on the “Request samples” button and fill in the form.

You will receive your samples within 8 days!

Simply enter a keyword in the “search” field at the top of the page.

You can pay your purchases in 2 or 3 times by cheques*.

To do so, you just have to choose to pay by 2 or 3 cheques which can be found on the order validation page.

The cheques will be cashed within 30 (thirty) days and the last cheque will be cashed upon shipment.

We only accept cheques from French banks.

90% of our models are present in the showroom.

These are generally the most popular products.

Please contact us before you come and we will confirm that the product is present.

You can follow the progress of your order in your customer area on “my account”.

Go to “my orders”, you will find the order you are looking for

It shows the current status.

• Avoid direct exposure to sunlight
• Avoid proximity to a heat source to avoid drying out the skin
• Maintain a suitable humidity level in the room at all times
• Use a soft, slightly damp cloth to remove dust
• Avoid any rubbing with a protruding part (jeans rivet, metal fastener, cat or dog scratch)
• Nourish regularly with colourless basane leather wax
• Use the cleaning products recommended by My Club Chair

Regular maintenance 2 to 3 times a year

• Cleaning is the first operation before nourishing the leather
• Dust the surfaces used (seats, armrests, backrests) with a soft, slightly damp cloth
• Apply a dab of nourishing wax to a soft cloth and apply it evenly to the surfaces to be treated (make circular movements so that the wax penetrates well)
• Allow to dry for 15 minutes
• Wipe off any excess wax with a soft dry cloth

Annual Maintenance 1 time per year

Do a complete inspection of your club chair once a year:

• Go around to check that everything is in order, remove the grease from the seat cushion and vacuum the seat cover
• Inspect the seams
• Check the condition of the legs
• Take a coloured basane leather wax to revive the colour of your chair (for application as for regular maintenance).