FAQ

• by the form contact-us
• by phone at: +33 (0) 1 83 62 56 85 from Monday to Friday from 10:00 am to 5:00 pm

We are closed on Saturday, Sunday and holidays.

We recommend it because it is the best way to see the colour and to know if it will suit your interior.

To receive samples, go to the product sheet of the product you are interested in, click on the “Request samples” button and fill in the form.

You will receive your samples within 8 days!

Simply by entering a keyword in the “search” field at the top of the page

90% of our models are present in the showroom.

These are generally the most requested products.

Before coming to the showroom, please contact us and we will confirm that the product is present.

You can follow the progress of your order in “account”

Go to “my orders”, you will find the order you are looking for

It indicates the current status

You can pay for your purchases in 2 or 3 instalments by cheque*

To do so, simply choose to pay by 2 or 3 cheques on the order validation page

Cheques are cashed by period of 30 (thirty) days and the last cheque on dispatch

We only accept checks from French Banks

• Avoid direct exposure to sunlight
• Avoid proximity to a heat source to avoid skin dryness
• Maintain adequate humidity in the room at all times
• Use a soft, slightly damp cloth to remove dust
• Avoid rubbing with a protruding part (jeans rivet, metal fastener, cat or dog scratch)
• Feed evenly with the colourless basane leather wax
• Use the cleaning products recommended by My Club Chair

Regular maintenance 2 to 3 times a year

Cleaning is the first operation before feeding the leather
Dust the surfaces used (seats, armrests, backrests) with a soft, slightly damp cloth
Apply a small amount of nourishing wax on a soft cloth and apply it evenly to the surfaces to be treated (use circular movements so that the wax penetrates well)
Allow to dry for 15 minutes
Wipe off any excess wax from the surface with a dry, soft cloth

Annual maintenance once a year

Go around to check that everything is correct. Remove the seat cushion and vacuum the backdrop
Inspect the seams
Check the condition of the feet
Use a coloured basane leather wax to revive the colour of your armchair (for application proceed as for regular maintenance)