We ship from our workshop to the delivery address in: Metropolitan France, Corsica and Islands, Germany, Andorra, Belgium, Spain, Italy, Luxembourg, Monaco, Switzerland.
For other destinations (European Union and the rest of the world) please send us your request via contact-us.
Our products are made to order (countermark) because they are tailor-made for our customers.
Our manufacturing time is 7 to 8 weeks to which must be added the transport time which varies according to the type of delivery chosen (from 2 to 15 days).
If you had a deadline to honor, please let us know by contacting us using the contact-us.
Customer pick up
The removal of your order is done by your own means at our showroom in Toulouse by appointment.
Delivery to 1 delivery driver Delivery takes place: in the tailgate of the truck, in front of your house or at the foot of your building on the roadway, by 1 single delivery person who deposits the packages and does not participate in handling (you must provide assistance).
You must take charge of handling the package (s) from the tailgate of the delivery truck to the interior of your home.
The packaging is not taken back by the delivery person.
Delivery to 2 delivery drivers
The delivery is made: inside your home to the destination room by 2 specialized delivery drivers.
This delivery includes: unpacking, installing your armchair or sofa in the location you have chosen (you have nothing to do).
The packaging is taken back and disposed of by the deliverers.
The carrier will contact you by phone or email to agree with you on the day of delivery, usually within 4 days of sending the shipping email.
Delivery takes place Monday to Friday from 9:00 a.m. to 12:00 p.m. and 2:00 p.m. to 6:00 p.m.
At the delivery
The Customer must imperatively check the good condition of the goods before signing the delivery slip to the carrier.
* Premium Delivery is only valid for mainland France.
** Delivery times are given for information only and may vary during school holidays, end-of-year celebrations, and bad weather (snowfall, ice).
You will get the cost of the delivery by entering the country and the postal code in the basket.
Take back your old sofa We can take back your old sofa but only as part of Premium Delivery, for this you just need to add this option to your cart.
In accordance with article L.217-19 of the consumer code, the Customer must mention on the delivery slip the reservations he intends to make regarding the condition of the goods received.
All complaints must be sent to contact-us within 48 hours (not including holidays) following receipt of the product.
To be admissible, the reservations must be precise: describing the delivery anomalies and the damage suffered by the goods (and not exclusively by the packaging) with the reference or the name of the parts concerned.
In accordance with transport legislation, in the absence of a reservation made with these details, the shipment is considered delivered in compliance and no complaint will be accepted in the event of non-compliance with these recommendations and after a period of five days.
The marks present in sheepskin leather such as : scars, insect bites, folds of grease, mottling, nuances in color cannot be considered as manufacturing defects but on the contrary as guarantees of ‘a natural origin and proof of a beautiful authenticity.
These natural “faults” cannot be considered as a valid reason for refusal.
Sheep leather (sheepskin) is a natural leather, uncorrected and not rectified, it is a leather which marks easily and which takes the imprint of its use, and this is what the original club chair lover is looking for .
We remind you that the words “subject to unpacking” or “packaging in good condition” are not valid in the event of a dispute with the carrier and that no claim will be accepted in the event of non-compliance with these recommendations.
We specify that a quality control is carried out before the packaging and the cardboard packaging of each product so it is impossible that a product is packed with a snag or damaged, this does not exist at monfauteuilclub.com.
If you notice such a problem on delivery, please contact-us.
The customer declares to have read this information and cannot in any case refuse a delivery for such reasons.
If the deliverers are unable to make the Premium delivery, following a poor assessment of access to their home by the customer (elevator, staircase, door, corridor), they will leave with the packages and the order will then be canceled, transportation and travel costs incurred will be charged to the customer.
For the smooth running of Premium delivery, the customer who wishes to use a specific means of delivery (lift, lift, crane), must provide this. The Customer must notify the carrier, when fixing the appointment for delivery, so that he coordinates with his service provider on delivery.
The products are delivered to you at the address you specified when ordering. The delivery costs are indicated to you in the basket by entering the delivery address.
Delivery trucks remain on public roads (tarmac and dimensioned) and do not enter private roads.
In the absence of the customer during delivery, the deliverers do not drop off the goods at another address or with neighbors, unless the Customer requests in writing.