Return and refund

Our return policy

Items are subject to reimbursement *.

The period during which the customer can exercise his right of withdrawal is 14 days from the date of receipt of the item (s).

To make a return, it is important to follow the return procedure which

  1. The first step is to make a request from the contact form:
  2. You will receive an email with the return address to which you must return the product at your expense.
  3. Drop off your package at the carrier of your choice. Keep the proof of deposit of the package.

To accept the return, the product must:

  • should never have been unpacked and used.
  • be in new condition.
  • must be returned in perfect condition, in its original undamaged packaging, all properly closed.
  • be returned to us within fourteen (14) days of receipt by the customer.

Any product, not or badly identified and not bearing the return number cannot be accepted or be the subject of a refund (be sure to paste the return number which will be provided to you).

  • Exclusion

The right of return may not be exercised for tailor-made articles: Withdrawal is notably excluded (article L.121-20.2 3rd paragraph of the Consumer Code) for contracts for the supply of goods clearly personalized or made up according to the specifications of the consumer, this concerns all countermark products that require manufacturing according to the specifications (color, comfort, suspension, custom-made) desired by the Customer and whose execution started immediately, with the customer’s agreement, before the end the 14-day deadline previously provided.

Refund

The reimbursement will take place as soon as possible, and in any case within fourteen (14) days following the date on which we become aware of your request.

We will refund the price of the products purchased, minus shipping costs.